Triton's Liferay Enterprise Portal Subscription and Support
The Leading Open Source Portal for the Enterprise

With Liferay Portal, you choose from one of three levels of Subscription and Support. These are value oriented services that provide your company with unlimited support for your version of Liferay Portal (set-up, installation, configuration, and deployment). Other key features include training discounts and limited software indemnification.

Peace of Mind: Liferay Portal Enterprise Edition

 
 
Liferay is available on the GSA Schedule
Liferay Enterprise Subscription and Support and Official Liferay Training is now available through the GSA Schedule!
Please visit gsaadvantage.gov for further information.

Our GSA Schedule Latest Rating : EXCEPTIONAL
 
Reliability
Liferay Portal Enterprise Edition (EE) is configured for enterprise environments that require support for redundancy, failover, and load balancing to ensure maximum uptime of your Liferay-based solution. Exclusive EE features like improved memory management and Terracotta support allow you to scale your system efficiently as your user base grows.		   Security
Liferay Portal was benchmarked as one of the market's most secure portal platforms with its use of industry standard, government-grade encryption technologies. Subscribers to Liferay Portal EE benefit from additional security patches discovered by the customer network delivered via regular service packs. For browser-level security, Liferay Portal EE implements the Top 10 recommended best practices published by the OWASP organization.
     
Performance
Liferay Portal Enterprise Edition is tuned against all major application servers and databases for optimal performance under load. Custom-configured to meet the mission-critical speed and scalability needs of large enterprise deployments, EE offers all the essential capabilities of the core Liferay product in production-ready form.		   Stability
To ensure a stable product for enterprise customers, no new features are added to Liferay Portal Enterprise Edition, eliminating the risk of new defects being introduced by new features. Each Liferay Portal EE service pack is thoroughly tested using additional quality assurance processes to ensure that the product becomes more stable with each release.

Subscriptions and support for Liferay Portal Enterprise Edition are available in three tiers and are sold on a per server basis. Please contact us for detailed information about pricing, trial licenses, and volume discounts.
Levels of Service
 
Limited
Gold
Platinum
Software
Liferay Portal Enterprise Edition

Patch Updates
 

Consolidated Service Packs

Emergency Hot Fixes
Services

Customer Portal

Web Based Update Repository

Update Alerts

Web Based Incident Tracker
 
Incident Resolution Support

Number of Incidents
 
Unlimited
Unlimited

Number of Customer Contacts
 
2
3

Web Based Support
24 x 7
24 x 7

Max Web Response Time
1 Business Day
1 Business Day

Phone Support
8 x 5 (Business Hours)
24 x 7

Max Phone Response Time
4 Hours
2 Hours

Emergency Response Time*
1 Hour
End of Service Life Policy

End of Version Support**
 Basic
Extended
Extended
Software Indemnification

Injunctive Relief***
 

Legal Defense and Damages****
Option
Option
 
Contact us for
pricing
Contact us for
pricing
Contact us for
pricing

* For Severity 1 incidents reported via phone.
** End of Service Life Policy
*** Replacement of any code found in court to be in violation of copyright.
**** Indemnification is available as an option for purchase to Gold and Platinum customers.
 

 

 
Contact

Scott Chapman, Director of Business Development
443.716.0600   Ext. 306

Steve Groninga, Program Manager
252.636.6025