Triton Services, Inc. Liferay

Triton's Liferay Enterprise Portal Subscription and Support
 

With Liferay Portal, you choose from one of four levels of Subscription and Support. These are value oriented services that provide your company with unlimited support for your version of Liferay Portal (set-up, installation, configuration, and deployment). Other key features include training discounts and limited software indemnification.

Liferay Enterprise Subscription and Support
is now available through the GSA Schedule!
Please visit gsaadvantage.gov for further information.

Please read more about our different levels of service.

CONTACT US FOR PRICING

 






What Do I Get From A Subscription? What Do I Get With Support?


Organizations looking to build on top of a stable, enterprise application will benefit from:

  • Source Code and Binaries
    Rights to the source code and binaries of all supported versions of Liferay
  • Updates and Patches
    Access to bug fixes and patched security vulnerabilities
  • Web-based Update Repository
    Get direct feedback on what updates and patches are available for your version
  • Customer Network
    Incidents that are brought to our attention and then resolved are shared across our customer network


Organizations requiring reliability will benefit from:

  • Reliable Support
    Rest easy knowing that our expert support team is here to support your application according to your needs
  • Web-based Incident Tracking
    Visibility into incidents your organization has logged
  • Option of Software Indemnification
    Peace of mind from legal assurance

 

Levels of Service
 
Basic
Gold
Platinum
Software

Liferay Portal Enterprise Edition

Patch Updates

 

Consolidated Service Packs

Emergency Hot Fixes

Services

Customer Portal

Web Based Update Repository

Update Alerts

Web Based Incident Tracker

 
Incident Resolution Support

Number of Incidents

 
Unlimited
Unlimited

Number of Customer Contacts

 
2
3

Web Based Support

24 x 7
24 x 7

Max Web Response Time

1 Business Day
1 Business Day

Phone Support

8 x 5
24 x 7

Max Phone Response Time

4 Hours
2 Hours

Emergency Response Time*

1 Hour
Training

Full Classroom Training Curriculum

 Available
Available
Available

Portal Administrator Web Based Trianing

 
1 Seat 

Production Deployment Best Practices Web Seesion

 
1 Seat 
End of Service Life Policy

End of Version Support

 Basic
Extended
Extended
Software Indemnification

Injunctive Relief

 

Legal Defense and Damages

Option
Option
 
Contact us for
pricing
Contact us for
pricing
Contact us for
pricing

 

Contact

Michael J. Avanzado, Vice President - Operations
301-809-6834

 

Raymond R. Kwong, Board Chairman
301-809-6536